Terms & Conditions
Case Collective UK - Terms & Conditions
Last Updated: 13/09/2024
Welcome to Case Collective UK! These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
1. General Information
Case Collective UK ("we," "us," or "our") is a company that specialises in handmade phone cases. Our products are available for purchase through our website [casecollectiveuk.com].
2. Product Information
2.1 All phone cases sold by Case Collective UK are handmade, making each item unique. Due to the handcrafted nature of our products, there may be slight variations in colour, design, and appearance compared to the images shown on our website. All effort will be made to ensure the likeness of each product to the pictures, but no guarantee can be made.
2.2 Please note that although our cases are shockproof, they are primarily designed for aesthetic purposes and may not provide significant protection against drops, impacts, or other forms of damage. We recommend using additional protective accessories if enhanced protection is required.
2.3 All our products have been tested to ensure durability; however, due to the materials used, severe wear and tear or intentional attempts to peel off the case may cause damage. Case Collective UK reserves the right to deny a refund, replacement or exchange if it is determined that excessive force or purposeful damage has been applied to the case.
2.4 As our products are handmade, they may be subject to damage despite the use of high-quality materials. While we strive for excellence, we cannot guarantee the absence of defects. Should a product arrive damaged or defective, please contact us, and we will address the issue on a case-by-case basis. Case Collective UK is not obligated to issue a refund, replacement or exchange.
3. Ordering and Payment
3.1 Ordering:
To place an order, you must be of legal age to purchase an online product in your country and possess a valid payment method. All orders are subject to acceptance and availability. Customers shall not be entitled to a refund or replacement if they subsequently decide to change their mind regarding the purchase of a product.
3.2 Payment:
Payment must be made at the time of placing the order. Prices for our products are displayed in GBP, unless otherwise specified, and include any applicable taxes.
3.3 Order Confirmation:
Upon successful payment, you will receive an email confirmation of your order. This email will include your order details and an estimated delivery date.
4. Shipping and Delivery
4.1 Shipping:
We offer worldwide shipping. Shipping costs and delivery times may vary depending on your location. Free shipping is offered for orders placed within the UK, Guernsey and Jersey. International shipping prices will be shown at checkout. Once the product has been shipped, Case Collective UK will not be held liable for any damage, delays, loss, defects, or issues that occur during transit.
4.2 Delivery:
We aim to dispatch orders within 10-15 business days from the date of order confirmation. Delivery times are estimates and may be subject to delays beyond our control.
Once your order is confirmed, please expect delivery within 12-25 business days, which includes the time required for handcrafted production and shipping. This is an estimated timeframe, and we cannot be held responsible for any external delays once the product has been dispatched. International orders outside the UK may take longer, though every effort will be made to ensure timely delivery. Case Collective UK is not liable for any delays or loss of product caused by the shipping company.
Case Collective UK will not be responsible for any customs duties or VAT fees upon the package's arrival; all such fees must be handled and paid by the customer.
5. Delays in Fulfilment
5.1 Case Collective UK shall not be held liable for any delays, failure to accept customer orders, or inability to ship products if such issues arise due to:
(a) production capacity limitations;
(b) demand exceeding available supply;
(c) labor strikes or lockouts; or
(d) any circumstances beyond Case Collective UK's control.
6. Returns, Refunds, Replacements and Exchanges
Due to the handmade and bespoke nature of our products, we are unable to offer returns, refunds, replacements or exchanges. Please ensure the correct phone case size has been selected before confirmation. Returns, refunds, replacements or exchanges will not be issued for any errors made by the customer.
Replacements may be offered on a case-by-case basis only as outlined in section 2.4
7. Acknowledgement of Risks
By purchasing from Case Collective UK, you acknowledge and accept the inherent risks associated with our handmade products. While we strive to ensure high quality and craftsmanship, please be aware that:
Handmade Nature: Due to the handcrafted nature of our products, there may be variations in design and quality, and we cannot guarantee uniformity across items.
Aesthetic Purpose: Our products are primarily designed for aesthetic appeal and may not provide significant protection against physical damage. Additional protective measures should be considered if required.
Transit Risks: We are not liable for any damage, defects, or issues that may occur during transit once the product has been dispatched.
Delays and External Factors: Delivery times are estimated and may be affected by external factors beyond our control, such as capacity restraints, demand exceeding supply, labor disputes, or other unforeseen circumstances.
By proceeding with your purchase, you confirm your understanding and acceptance of these risks.
8. Intellectual Property
All content on our website, including but not limited to text, images, logos, and designs, is the intellectual property of Case Collective UK or our content suppliers. You may not reproduce, distribute, or otherwise use our content without our express written permission.
9. Limitation of Liability
Case Collective UK is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or the inability to use our website. Our liability is limited to the amount paid by you for the product in question.
10. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for more information on how we collect, use, and protect your data.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of [your country or state]. Any disputes arising from these Terms or your use of our website shall be resolved in the courts of the United Kingdom.
12. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. It is your responsibility to review these Terms periodically.
13. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Case Collective UK
Email: thecasecollective1@outlook.com